Dec 192011
Cloud cover: Fads don't hide fundamentals

A few weeks ago, I received a call from a Microsoft partner who was promoting Microsoft 360 as the “cloud-based answer to all my Office needs.” [It is not really a quote, but that’s how I listened to his pitch.] Now, here I was thinking that Office was the answer to all my Office needs. Go figure. Many of you know that I consulted for 20 years, leading ultimately toward my current CIO role. Over that span of time, the course of my work required developing sales skills in addition [read more…]

Aug 012011
Leadership and team learning in unusual places

“There are very few reunions of Korean War veterans” – Fehrenbach, This Kind of War. Now, this is not a post about the Korean War. It is about incentives and the unintended consequences of some incentives on leadership and working together in a team. My study of this war came about when I realized all I knew about the era I learned from the series M*A*S*H. I am hardly an expert on the war now, but I want to share with you some of the background I have picked up [read more…]

Jul 262011
How do you manage demand effectively?

You don’t manage demand. You can’t manage demand. It’s not a powerful question to ask because it’s not within anyone’s capacity to carry out. When our customers line up and take a number to make their requests of us, demand simply is. Though we may have processes in place to manage our limited resources, we should never be confused that we’re actually managing demand. As long as people have concerns to care for, there will always be demand. As long as technology can help take care of some of those [read more…]