Nov 032012
 
Creating pain for our customers / consumers...

My son David and I walked into a Best Buy today to return a faulty Firewire cable, and I was so disoriented by my own pre-established traditions that I stopped in my tracks and tried to figure out if I was even in the right store. Maybe your Best Buy store is different from the ones I’ve visited, but I expected the customer service area on the right, the cell phones straight ahead, the video games off to the left and the flat screen TVs way in the back… and [read more…]

Apr 152012
 

Friday afternoon, my team and I hit on what we thought was a serious data issue that might have had a big impact on our sales team. The data coming into one end of a business process didn’t seem to be coming out the other as we expected. It turned out that we were mistaken about what we were looking at – it actually took us a few hours to figure out why the data seemed so anomalous. We had mis-diagnosed the situation, and without sober practices for working through [read more…]

Feb 082012
 
Padding estimates and promises

A few days ago, we uncovered an opportunity that depended a lot on timing. If we could get it going in five days, we could exploit it… if it took longer than that, the timing was going to impact some other strategic concerns. I asked a developer for an estimate of the effort, and he said it would take ten days to complete. About my own estimates I have always been sensitive to suggest my own estimates to other developers. My estimates nearly always scared others, but I had a [read more…]