Nov 032012
 
Creating pain for our customers / consumers...

My son David and I walked into a Best Buy today to return a faulty Firewire cable, and I was so disoriented by my own pre-established traditions that I stopped in my tracks and tried to figure out if I was even in the right store. Maybe your Best Buy store is different from the ones I’ve visited, but I expected the customer service area on the right, the cell phones straight ahead, the video games off to the left and the flat screen TVs way in the back… and [read more...]

Aug 262012
 

If you’ve read much of what I’ve written, or if you’ve ever worked with me directly, you know how much I hate the phrase “It’s just a new spin on old technology.” Sometimes we use that phrase when we meet something new – so that we can explain it in terms of other things we know – it can help us build metaphors and more quickly embrace the technology. Sometimes we use the phrase when we want to downplay the significance of something that appears like a fad to us. [read more...]

May 202012
 
The Design of Everyday Things

Last weekend I took my daughter and one of her friends to meet up with some other friends in her class to see The Avengers movie. On the way into the theater, I snapped the picture on the right. I’m not a great photographer, and I shot the picture with her iPhone (since I’d left mine at home… different story). It may not be obvious from the picture what is happening/has happened. Christie is pushing on the push plate of the glass door. She is actually leaning on it with [read more...]