Sep 292011
 
Courage to act

Sometimes consultants get to show courage… more than a little. Sometimes they even have clarity of thought. Sometimes. It can take courage to deliver assessments that are not what clients want to hear, even when those assessments will help to mobilize powerful and effective actions for the future. At the same time, it also takes courage for their clients to receive those kinds of assessments and then act on them. I am coming to think this is the greater and more powerful kind of courage. Distinctions for courage A few [read more…]

Aug 042011
 
Who's responsible for the social identity of your organization?

Can you really rein in what’s said or written about your company? Do you use policies to enforce the rules? Do you still think social media is a fad? Last week, I read a post by Klint Finley titled “Study: Execs Aren’t Yet Sure What to do About Social Media.” It is a nice, short article, so I won’t mind if you jump over and skim it through before coming back here… If it is true that these executives “aren’t yet sure what to do”… Perhaps they are working on [read more…]

Jul 272011
 
User adoption and the psychology of names

There’s no clever title today, just a clever first sentence. Let me dive into this topic with some background. I’m helping a company with an internal portal strategy, and one of our concerns relates to user adoption. My concerns aren’t only about functionality. They aren’t just about usability. I also have a concern for naming. You see, this global company has a lot of paper forms, a lot of email, and many subsidiaries acquired over the last decade. Each of these matters to me when I think of how users [read more…]