Dec 192011
 
Cloud cover: Fads don't hide fundamentals

A few weeks ago, I received a call from a Microsoft partner who was promoting Microsoft 360 as the “cloud-based answer to all my Office needs.” [It is not really a quote, but that’s how I listened to his pitch.] Now, here I was thinking that Office was the answer to all my Office needs. Go figure. Many of you know that I consulted for 20 years, leading ultimately toward my current CIO role. Over that span of time, the course of my work required developing sales skills in addition [read more…]

Sep 292011
 
Courage to act

Sometimes consultants get to show courage… more than a little. Sometimes they even have clarity of thought. Sometimes. It can take courage to deliver assessments that are not what clients want to hear, even when those assessments will help to mobilize powerful and effective actions for the future. At the same time, it also takes courage for their clients to receive those kinds of assessments and then act on them. I am coming to think this is the greater and more powerful kind of courage. Distinctions for courage A few [read more…]

Aug 132011
 
Running the QA guantlet?

To borrow from another phrase, “defects happen.” Even six sigma processes are not without defects. By definition, a six sigma [manufacturing] process is one in which 99.99966% of the products manufactured are statistically expected to be free of defects. That amounts to an average of 3.4 defects per million opportunities. We are left to ask how much is reasonable to invest in those last 3.4 defects… It is not the role of QA to prevent defects Over the last couple weeks there has been a great conversation on LinkedIn about [read more…]