Nov 032012
 
Creating pain for our customers / consumers...

My son David and I walked into a Best Buy today to return a faulty Firewire cable, and I was so disoriented by my own pre-established traditions that I stopped in my tracks and tried to figure out if I was even in the right store. Maybe your Best Buy store is different from the ones I’ve visited, but I expected the customer service area on the right, the cell phones straight ahead, the video games off to the left and the flat screen TVs way in the back… and [read more…]

Sep 122011
 
Getting started with a new agile team

Starting an agile project with a new team provides a great time to reflect on what we take for granted. It offers an opportunity to refocus on what we think is ultimately most important. We anticipate the questions new team members have. We see reservation as they engage teammates who have more experience. We’re ready for the moments they sometimes shut down or defer to others’ “leadership”, even as I hear them making sound observations and assertions, and leading the team in their own way. We watch their pensive expressions [read more…]

Aug 132011
 
Running the QA guantlet?

To borrow from another phrase, “defects happen.” Even six sigma processes are not without defects. By definition, a six sigma [manufacturing] process is one in which 99.99966% of the products manufactured are statistically expected to be free of defects. That amounts to an average of 3.4 defects per million opportunities. We are left to ask how much is reasonable to invest in those last 3.4 defects… It is not the role of QA to prevent defects Over the last couple weeks there has been a great conversation on LinkedIn about [read more…]