Nov 032012
 
Creating pain for our customers / consumers...

My son David and I walked into a Best Buy today to return a faulty Firewire cable, and I was so disoriented by my own pre-established traditions that I stopped in my tracks and tried to figure out if I was even in the right store. Maybe your Best Buy store is different from the ones I’ve visited, but I expected the customer service area on the right, the cell phones straight ahead, the video games off to the left and the flat screen TVs way in the back… and [read more...]

Jun 092012
 
More on Design: Walking through the drive-up ATM

It’s crazy that I would start noticing strange designs everywhere, but once they start to appear, they just surround you. Remember that my first and highest concern relates to what we produce in software, systems, reports and automated processes for business consumers. I don’t intend to call out these designs in everyday life as if we don’t do the same in the products and processes we produce and deliver. Anyway, this morning I walked up to the drive-thru ATM at the bank around the corner from my house, perhaps a [read more...]

May 202012
 
The Design of Everyday Things

Last weekend I took my daughter and one of her friends to meet up with some other friends in her class to see The Avengers movie. On the way into the theater, I snapped the picture on the right. I’m not a great photographer, and I shot the picture with her iPhone (since I’d left mine at home… different story). It may not be obvious from the picture what is happening/has happened. Christie is pushing on the push plate of the glass door. She is actually leaning on it with [read more...]